Standard tours are conducted in English.

Upon request, we can arrange private tours in: German, Italian, French, Spanish, Dutch, Swedish.

Please specify your language preference when booking private tour.

Depending on the number of participants:

• Modern air-conditioned minivans (up to 8 people),
• Larger minibuses,
• Comfortable coaches for bigger groups.

Private and small group tours are operated exclusively with comfortable minivans.

Providing your full and correct name is required by most museums and tourist attractions we cooperate with. This information is necessary for:

• Issuing personalized tickets,
• Security verification upon entry,
• Compliance with local regulations and venue policies.

❗️Incorrect or incomplete data may result in denied entry to the attraction.

You must carry a valid ID or passport for:

• Ticket and identity verification at museums and historical sites,
• Age verification where applicable,
• Compliance with local laws and security requirements.

❗️Without a valid document, participation in the tour may not be possible.

Yes. In many museums and attractions, there are strict bag size limits:

• Maximum size is usually 30 cm × 20 cm × 10 cm.
• Larger bags must be left on the bus or in a designated storage area if available.
• For safety reasons, large backpacks, suitcases, tripods, and large camera bags are not allowed.

Accessibility depends on the attraction:

• Some sites may have stairs, uneven surfaces, or no ramps (e.g., Auschwitz-Birkenau, Wieliczka Salt Mine).
• In the Salt Mine, standard tourist routes include approximately 800 steps and are not wheelchair accessible.

For visitors with special needs, we recommend contacting us in advance to arrange possible accommodations or offer alternative options.

For group tours, punctuality is essential. The group will depart according to the schedule, and waiting time is limited to 5 minutes.

For private tours, flexibility is possible, but any delays should be communicated as early as possible.

Refunds are not available for missed tours due to late arrival without prior notice.

You can book directly through our website, by email or by phone.

In most cases, full payment is required in advance. Last-minute cash payments are possible only in specific situations and must be confirmed with our team.

Yes, but cancellation terms vary by tour type, payment status and time before departure. For full details, please check our Terms & Conditions or contact us.

You may bring snacks and water for the journey.

Inside museums or historical sites, food and drink (except water) are generally not allowed.

On longer tours and private tours, free time is planned for meals, and lunch options may be included.

At most attractions, toilets are available.

• Comfortable walking shoes are essential.
• For Wieliczka Salt Mine: a warm layer is recommended (14°C/57°F inside the mine).
• For Auschwitz: dress respectfully and according to weather conditions.

Tours run in all weather conditions unless otherwise noted. Up to 70% of Auschwitz tour is outdoors—dress accordingly. Wieliczka mine is ~14 °C year-round. Bring suitable clothing.

Some museums or attractions may close on public holidays.

We will inform you during booking if any sites are unavailable during your chosen dates.

Yes, we offer fully private tours, including flexible timing and personal guides in your chosen language.

Depending on availability, yes. Please contact us via phone or WhatsApp for urgent requests.

Yes, please request a child seat during booking if traveling with young children.

Not recommended for Auschwitz and Wieliczka due to uneven ground and stairs.

For Zakopane and Schindler's Factory tours, strollers are generally allowed.

Pets are not allowed on most tours due to museum policies and shared transport. Assistance dogs may be permitted on some tours with prior notification.

The tour lasts approximately 7 hours (the actual sightseeing takes around 3 hours), including transport from and back to Krakow. It covers both Auschwitz I and Auschwitz II-Birkenau.

Yes. All tours include a licensed, professional guide, usually in English.

Other languages are available upon request.

Two options are available:

• Hotel pickup (usually for private tours),
• Pickup from designated meeting points (Quick Meet & Go system).

You will see available options on checkout.

Yes, an official identity document is required for security and verification reasons.

Yes, but the recommended minimum age is 13 due to the sensitive nature of the site.

Yes, bags larger than 30 × 20 × 10 cm are not allowed inside the museum grounds.

No. We recommend bringing snacks and water. Some tours may offer lunch as an extra option.

Dress respectfully ("smart casual"), avoiding casual or revealing attire.

Yes, Auschwitz‑Birkenau visitors must pass through an airport-style security check. 

Photography is generally permitted, but flash is forbidden in buildings at Auschwitz and in marked restricted areas.

We kindly remind all visitors that Auschwitz-Birkenau is a place of remembrance and mourning. Please take photos with respect—avoid posing or behavior that may be considered inappropriate in this context.

Approximately 4 hours in total, including transport. The mine tour itself takes about 2–3 hours.

Yes, all visitors are guided by a licensed professional guide in the chosen language.

There are around 800 steps in total, including 380 at the beginning. An elevator is available at the end of the route.

Around 14°C (57°F) year-round. We recommend bringing a warmer layer and comfortable shoes.

The standard tourist route is not wheelchair accessible. Special tours for reduced mobility visitors are available but must be booked separately.

In Wieliczka Salt Mine photos for private use are allowed, but commercial photography requires a permit.

Around 11 hours in total. The itinerary includes Zakopane town, a cable car ride to Gubałówka, a visit to Chochołów, and time in the thermal baths.

• Transport from and back to Krakow,
• Gubałówka cable car ticket,
• Entry to thermal baths (approx. 3 hours),
• Oscypek cheese tasting and a visit to Chochołów wooden village.

Swimsuit, towel, flip-flops, comfortable shoes, and a jacket (mountain weather may change).

Yes, free time is planned in Zakopane for meals and exploring Krupówki street.

Approximately 1.5 hours. Combo packages (including Kazimierz district or the Jewish Ghetto) may take longer.

Yes, all our tours include a professional guide.

Yes, although due to the historical content, we recommend it for teenagers and adults.

Yes, subject to availability. During peak season, we recommend booking in advance.